At Weltmart, customer satisfaction is important to us. If there is an issue with your order, we are committed to resolving it in a fair, transparent, and timely manner.

Return Window

You may request a return within 90 days of the delivery date.

Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Both defective and non-defective products are accepted

  • Items must be unused

  • Items must be returned in reasonable condition

  • Proof of purchase is required

Certain items may be excluded from returns where permitted by law. If an item is not eligible, this will be communicated during the return request process.

How to Request a Return

Step 1: Contact Us

Please contact us before returning any item.

If the item is damaged or defective, please include clear photos and a brief description of the issue.

Step 2: Receive Return Instructions

Once your request is reviewed, we will provide detailed return instructions.

Returns sent without prior approval may not be accepted.

Step 3: Return the Item

After approval, return the item using a trackable shipping method.

  • A valid tracking number is required

  • Accepted return methods may include:

    • Mail

    • Drop-off location

    • In-store return (if applicable)

Return Label

A return shipping label may be included in your package.

If not, we can email one to you upon request.

Refund Process

  • Returned items are inspected within 72 hours of receipt

  • Approved refunds are processed within 7 business days

  • Refunds are issued to the original payment method

  • Original shipping fees are included when applicable

Please note that it may take additional time for your bank or payment provider to post the refund.

No Restocking Fees

We believe in a fair, transparent return process — which means no restocking fees or hidden charges.

Exchanges

We offer exchanges for eligible items within 90 days of delivery.

To request an exchange:

  • Contact us before returning the item

  • The item must meet the return eligibility requirements

If the requested replacement item is unavailable, you may choose to receive a full refund instead.

Incorrect, Defective, or Damaged Items

If you receive an item that is incorrect, defective, or damaged:

  • Contact us with clear photos of the issue

  • No return is required in most cases

  • You may choose between a replacement or a full refund

Handled with Care

Every return is carefully processed to ensure accuracy, speed, and reliability. Your feedback is valuable and helps us improve our service.

Need help?

We provide customer support from Monday to Friday from 9:00AM to 5:00PM  If you have any questions, you can reach us
at:

📍 Address:

3155 Ackerman Rd, San Antonio, TX 78219, United States

✆ Phone:
+18309658684

✉ Email:
Contact@weltmart.com